Returns & exchanges

Returns and exchanges

Need to return something or change the size or color? You can return eligible items within 30 days of delivery, with free exchanges for size or color.

To start a return or exchange, contact returns@vohl.com with your order number and the item you would like to return or exchange.

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Return eligibility

To be eligible for a return or exchange, items must be:

unworn and unused
in their original condition with tags attached
in their original packaging
returned within 30 days of delivery

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How it works

Contact us within 30 days of delivery with your order number and the item you would like to return or exchange.
We’ll confirm the return and send you instructions on how and where to send your item.
Return the item unused, with tags attached and in its original packaging.
Once we receive and inspect the item, we’ll process your refund or send your replacement.

Please contact us before sending anything back. Items returned without first requesting a return may not be accepted.

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Exchanges

If the size or color isn’t quite right, we offer free exchanges within 30 days of delivery.

Once we receive and inspect the original item, we’ll send the replacement at no additional shipping cost.

Exchanges are subject to product availability. If your preferred replacement is unavailable, we’ll work with you on another option or arrange a refund.

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Return shipping and original shipping

If we provide a prepaid return label, the cost of return shipping will be deducted from your refund.

Original shipping charges are non-refundable where the order was correctly supplied and delivered.

Size and color exchanges are shipped at no additional cost.

If your return is the result of an error on our part or a product fault, we’ll cover the return shipping and refund the original shipping charge.

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Damaged, defective or incorrect items

Please inspect your order when it arrives.

If something is damaged, defective or you received the wrong item, contact us at returns@vohl.com with your order number and details of the issue. We’ll review it and make it right.

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Non-returnable items

The following items cannot be returned or exchanged:

items marked Final Sale
gift cards

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Refunds

Once we receive and inspect your return, we’ll process the refund to your original payment method.

Please allow up to 10 business days for the refund to appear after it has been processed. Timing can vary depending on your bank or credit card provider.

If more than 15 business days have passed since we confirmed your refund, contact returns@vohl.com and we’ll look into it for you.

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