Returns & exchanges

Returns and exchanges

Need to return something or change the size or color? You can request a return or exchange for eligible items within 30 days of delivery, with free exchanges for size or color.

To start a return or exchange, contact returns@vohl.com with your order number and the item you would like to return or exchange.

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Return eligibility

To be eligible for a return or exchange, items must be:

unworn and unused
in their original condition with tags attached
in their original packaging

A return or exchange must be requested within 30 days of delivery.

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How it works

Contact us within 30 days of delivery with your order number and the item you would like to return or exchange.
We’ll confirm the return and send you a prepaid return label with instructions on how to send your item back.
Return the item unused, with tags attached and in its original packaging.
Once we receive and inspect the item, we’ll process your refund or send your replacement.

Please contact us before sending anything back. Items returned without first requesting a return may not be accepted.

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Exchanges

If the size or color isn’t quite right, we offer free exchanges within 30 days of delivery.

We’ll provide a prepaid return label, and once we receive and inspect the original item, we’ll send the replacement at no additional shipping cost.

Exchanges are subject to product availability. If your preferred replacement is unavailable, we’ll work with you on another option or arrange a refund.

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Returns and refunds

If you would prefer a refund, we’ll provide a prepaid return label at no additional cost.

Once we receive and inspect your return, we’ll refund the eligible item price to your original payment method.

Original shipping charges are non-refundable where the order was correctly supplied and delivered.

Please allow up to 10 business days for the refund to appear after it has been processed. Timing can vary depending on your bank or credit card provider.

If more than 15 business days have passed since we confirmed your refund, contact returns@vohl.com and we’ll look into it for you.

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Damaged, defective or incorrect items

Please inspect your order when it arrives.

If something is damaged, defective or you received the wrong item, contact us at returns@vohl.com with your order number and details of the issue. We’ll review it and make it right.

If the issue is the result of an error on our part or a product fault, we’ll cover the return shipping and refund any original shipping charge.

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Non-returnable items

Items marked Final Sale cannot be returned or exchanged for change of mind. This does not apply if an item is damaged, defective or incorrectly supplied.

Gift cards are non-refundable except where required by law.

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